Find the perfect plan for your business.
All Ravience plans include a dedicated agent, omnichannel support, technical support, people and performance management — all backed by our 30-day guarantee.
startup
starting at
$2k/m
20 hours a week
Live chat + help desk
Technical support
Omnichannel support
Hiring + training
Reporting + analytics
Self-service knowledgebase
Next-level automation
Hybrid human + AI chatbot
Dedicated team lead
Slack communication
Additional hours:
agents are $23.95/hr
agents are $23.95/hr
growth
starting at
$3.5k/m
20 hours a week
Live chat + help desk
Technical support
Omnichannel support
Hiring + training
Reporting + analytics
Self-service knowledgebase
Next-level automation
Hybrid human + AI chatbot
Dedicated team lead
Slack communication
Additional hours:
agents are $23.95/hr
agents are $23.95/hr
scale
starting at
$7k/m
20 hours a week
Live chat + help desk
Technical support
Omnichannel support
Hiring + training
Reporting + analytics
Self-service knowledgebase
Next-level automation
Hybrid human + AI chatbot
Dedicated team lead
Slack communication
Agents are $23.95/hr; team leads are $29.95/hr
Build your dream CX team.
We develop custom solutions as well. Contact our team today to learn more about solving your support needs!
Features
Startup
Growth
Scale
Live chat + help desk
Real time support with dedicated teams, order handling, shipping, proactive greetings and follow-up, and sales tracking.
Technical support
Tier 2&3 support, quality assurance, advanced troubleshooting, app support, and installation support.
Omnichannel support
Livechat and helpdesk plus SMS, email, social media, in-app, and phone support.
Hiring + training
Pre-screened candidates, customized online courses, rigorous agent training and performance management.
Reporting + analytics
Monthly KPI, metrics, and sales reporting.
Self-service knowledgebase
Fully-managed including outlining, publishing, monthly maintenance, and article updates based on support inquiries.
Next-level automation
Business process automation and AI autoresponders.
Hybrid human + AI chatbot
Custom AI chatbot that kicks over to live agents for maximum efficiency.
Dedicated team lead
Manages people, performance, and change.
Slack communication
Dedicated Slack channel for real-time communication.
30-day 100% money back guarantee
Try our services risk-free. Love the service or get a full refund within our extended 30-day raving-fan guarantee.
Frequently asked questions.
Do you provide after-hours support?
Yes, we can provide coverage 24/7/365 so it's really up to you when you need coverage. Most of our clients look at their website traffic to determine when there's the greatest opportunity and then scale from there.
Is this month-to-month or an annual contract?
All our plans are monthly with no annual contract, plus we stand behind all our services with a 30-day money back guarantee.
Is there an early termination fee?
No, there's no termination fee.
We design, build, and operate CX solutions for online businesses.
© Copyright 2020. All rights reserved.
