Demos and freemiums don’t pay the bills — paid subscriptions do. Leads have questions before they’re comfortable purchasing and once they do, they have questions as your product evolves. Help them see results every day and prevent churn.
When a visitor engages in a conversation with your support team, the visitor’s guard is down. They expect your inbound team to sell them but not your CX team. Our agents are trained to ask implication questions and gently nudge visitors down a decision-making path.
How a SaaS platform doubled its conversion rate and generated millions in recurring revenue with Ravience.
Your CX team needs to be in tune with your users’ short and long-term goals. Likewise, your CX team needs to be trained, mentored, and monitored on the backend to ensure they’re growing and evolving with your product.