Operational Efficiencies

Which Online Scheduling Tool is Best? Calendars, Chatbots, or Live Agents

Here's the Ultimate Guide to using an online scheduling tool! Learn how to set appointments with chatbots, calendars, and live agents.

Live Chat KPI Metrics that Matter

Get an extensive list of live chat KPI metrics that really matter! Learn how to use them to improve your customer service.

Live Chat Test: How to Run Test Chats Before You Go Live

Learn how to run live chat tests to train your agents before you go live.

What's a Knowledge Base and Why Do You Need One?

All you need to know about why your business needs a self-service knowledge base and how to create one that improves your ROI.

Everything You Need to Go Live With Live Chat

Wondering what’s involved with getting live chat on your website? Here’s a quick guide to get you going.

Chapter 9: Applying Website and Customer Service Metrics to Your Customer Experience

Chapter 10: What's Next?