Do you need help managing phones for customer service? Many are stuck using phone customer service but this article shows you how to reduce volume.
Wondering how to keep your customer service millennial-friendly? Live chat to the rescue!
Follow these easy steps to build a proactive chat strategy for your business that helps analyze customer needs and boost chat engagement.
Live chat conversion is a lot simpler if you know and void these 5 mistakes. Wait till you see #4 which almost everyone gets wrong.
Learn how to generate revenue from the customer support team. Most companies AVOID this strategy because they see it as a cost, but there's a hidden revenue source if you do.
Learn the steps to choose the best customer service outsourcing company that will turn your customers into raving fans and generate sales.
Join the thousands of others on the Raving Fans email list to receive premium content, exclusive free goods, and all the must-know on a weekly basis.
We design, build, and operate CX solutions for online businesses.